Contact customer care for further assistance. Please note that shipping charges are non-refundable. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times. We will contact you and refund your card or account for the value of the item within 3-5 business days. What happens if I order something and it is out of stock? Duties & Taxes will be paid on checkout for Australia, Canada and the United Kingdom. How do I track my order?įor online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at Does Florence pay for international duties and taxes? We use multiple carriers to ship orders in the US and internationally we will notify you with a tracking number once your order ships. We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. Proceed to checkout for more information. Shipments typically arrive between 3-10 business days. We ship using DHL Parcel International Direct and DHL International Standard to the international countries listed above. International shipping cost will be calculated based on your address at checkout. What International Shipping options do you offer?
Fed ex 2 day has taken 7 days!!!! for free#
PO boxes are not eligible for free shipping.
*Please Note – An up-charge will be applied to shipments to Alaska & Hawaii. REQUIRED - APO, FPO, and PO boxes (5-8 Business Days) What USA Shipping options do you offer to the USA? Please keep in mind that during holidays or limited edition launches and restocks, this time may vary. Now what? - As we expand, we're regularly adding more countries. Send us a note at and request your country.Īfter your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. United Kingdom: shipping cost will be $5.99-$10.99Īll countries will require duties & taxes to be paid upon delivery.Turkey (removed due to import regulations and cost feedback from customers).Sweden: shipping cost will be $7.99-$12.99.Spain (excludes Canary Islands): shipping cost will be $7.99-$12.99.Slovenia: shipping cost will be $13.99-$19.99.Slovakia: shipping cost will be $7.99-$12.99.Scotland: shipping cost will be $5.99-$10.99.Portugal: shipping cost will be $13.99-$19.99.Netherlands: shipping cost will be $13.99-$19.99.Luxembourg: shipping cost will be $19.99-$23.99.Lithuania: shipping cost will be $7.99-$12.99.South Korea: shipping cost will be $19.99-$25.99.Estonia: shipping cost will be $7.99-$12.99.Czech Republic: shipping cost will be $7.99-$12.99.Croatia: shipping cost will be $7.99-$12.99.
Austria (removed due to import regulations).Australia: shipping cost will be $6.99-$17.99.We highly suggest adding shipping protection to your order for your safety as Florence by Mills is not responsible for any shipping deliveries that may be affected by customs, or not received once the package has exited the United States. During periods of high demand, your order may take 4-7 business days to process. Orders placed by 9:00am PT (Mon-Fri, excluding US holidays) will usually ship same day. Orders may take 4-8 days to process including orders with expedited shipping. Monday-Friday* 9:00am-5:00pm PT excluding US national holidays. We cannot guarantee holiday delivery but placing your order now will allow your package the highest likelihood of arriving in time! Below are our holiday shipping cut-offs for anticipated delivery before the holidays: Service Shipping timelines this time of year are uncertain and may face unforeseen delays.